F.A.Q

Returns

We want you to feel exceptional in your jewellery! However, if you need to return it for any reason, we will accept the return within 15 days from its purchase. We will cover a full refund of the order.

Returned items must be in original condition and not show any signs of wear or use.
To request a refund or exchange, please email [email protected].

Custom made orders are not refundable.

Care & Clean

Cleaning and maintaining gold jewelry is essential regardless of whether it’s solid or plated. However, plated gold jewelry needs even more attention because the layer of gold that adheres to the metal base is thinner than solid gold jewelry.

Here are some tips on how to make your gold plated jewellery last as long as possible:

  • Store your gold plated jewelry somewhere safe. When you’re not wearing your pieces, you want to keep them in a jewelry box or dresser designed to store jewelry, as this will prevent dust and dirt from building up and eating away at the gold.
  • Avoid contact with makeup, perfume or cologne, sunscreen, moisturizers, soap, detergent, and any other type of chemical that you come into contact with on the daily. These chemicals can react with the gold plating and cause it to break down quicker.
  • Do not wear your gold plated chains to the beach or pool.
  • Always clean your gold plated jewelry. To keep your pieces in top-notch shape, you should clean each one once a week using soap and warm water. Then, we recommend a deep cleaning once per month, during which you can let your jewelry sit in the solution for longer than usual and use a toothbrush to scrub hard-to-reach areas. Don’t forget to wipe your jewelry off with a soft cloth to prevent damage.

Delivery

After completing your order, we will dispatch it within 2 business days. It will be delivered to you via courier, within 1-2 business days. Payment for the products is performed by deposit.

For any information or clarification, contact us at [email protected].

More questions? 

If you have other questions that might have not been answered on this page, feel free to contact us either via email at [email protected] or via our contact page below.